Returns and Refund Policy
We are regrettably unable to accept returns for all items customised on a bespoke basis for you. This is because these items have been personalised to your unique specifications. Orders cannot be cancelled or changed once the transaction has been confirmed.
Of course, if the product is faulty or damaged, we will provide a full refund or replacement. In this case please contact us at firstname.lastname@example.org within 10 days of receipt of the item.